Troubleshooting and FAQ
Q1.
When I receive the 48UXP machine, I connect this 48UXP with PC through the USB interface, power on the LabTool-48UXP, then install the USB from the CD, after complete the installation, the LabTool-48UXP do not work, it always display "can't find USB driver" and the 48UXP into Demo mode. What wrong and how to make the LabTool-48UXP work?
A1.
You have the wrong installation sequence, you should install the CD first, without the connection of 48UXP with PC in USB interface, or keep the LabTool-48UXP power off, when the USB cable is connect to the LabTool-48UXP, and the LabTool-48UXP is power on, the PC system will detect a un-know USB device has connect to this USB port and this port is now occupy by an un-know device which without USB driver on it, after the 48UXP USB driver install into PC, this 48UXP USB driver will not assign to this USB port, and result "can’t find the USB driver and system into DEMO mode" the solution is change this USB port in PC with another USB port , the system will work, or simply remove this un-know USB device in PC system under console/system/hardware/device manager, 48UXP will work on any USB port.
   
Q2.
If I do not need Vista support, Can I get software update service free of charge as usual ? (LabTool-48XP/UXP)
A2.
Yes, you can always down load the latest S/W from our web free of charge if your PC is Win 2000 or Win XP.
   
Q3.
How Can I get the Vista support with my LabTool-48XP/UXP ?
A3.
Send us a self-test file of your LabTool-48XP/UXP and place a two year Vista S/W update service order to us, we will tell you how to download your Vista S/W from our special server.
   
Q4. What will happen after my S/W update service expired ? (LabTool-48XP/UXP)
A4.
You need to order a new two year S/W update service again if you want continuous get the Vista S/W update service from us. If you do not order the SW update service from us, even you still can download the latest SW from our web, it can not execute this most update SW in your machine and you need to go back to older version SW. That why you need to keep your last LabTool-48XP/UXP Vista S/W driver carefully, if you miss this old driver, you need to order a new update service otherwise your machine will no longer work with any new version download from our web, other alternative you need to change your OS to Win 2000 or Win XP and those OS will still work with the driver on our web.
   
Q5.
Why does my programmer (LabTool-48XP or LabTool-48UXP) display "Security Check Error !!" ?
A5.
   
Q6.
Why does my programmer display "The LPT Driver can't be opened"?
A6.
LabTool-48/148C/848
LabTool-48XP/48UXP/848XP
All
   
Q7. How to install the LabTool-48UXP / 848XP / T400 software?
A7.
LabTool-48UXP
LabTool-848XP
LabTool-T400
LabTool-48UXP
LabTool-848XP
LabTool-T400
   
Q8. The O.S. can't find the LabTool-48UXP / 848XP / T400 after power on.
A8.
LabTool-48UXP
LabTool-848XP
LabTool-T400
LabTool-48UXP
LabTool-848XP
LabTool-T400
 
Q9.
Why could not find LabTool-48UXP hardware?
A9.
1. Check printer port is EPP or EPP+ECP mode in BIOS setup.
2. Uninstall your preinstalled software before update; then install again.
 
Q10.
Could the old LabTool-48 hardware run the new LabTool-48UXP software?
A10.
No, the new UXP software could only operate on LabTool-48UXP hardware.
 
Q11.
Could the LabTool-48UXP hardware run the old LabTool-48 software version?
A11.
No, the new hardware will not execute the old software.
 
Q12.
Could the LabTool-48 hardware upgrade to LabTool-48UXP?
A12.
Yes, the LabTool-48 customer could purchase the upgrade-kit to upgrade the LabTool-48 into LabTool-48UXP, This upgrade kit contents the complete lower PCB assembly, please order UPGRD-KIT-48UXP.
 
Q13.
What is the cost of this upgrade to LabTool-48UXP?
A13.
Upgrade kit price at $600 (recommend US list), and customer can upgrade the LabTool-48UXP by themselves.
 
Q14.
Is Advantech Equipment Corp (AEC) will still maintain and update the LabTool-48 software after introduce the LabTool-48UXP?
A14.
AEC can only keep the UXP source code, AEC will maintain the LabTool-48 software and release the new software for bug fix only (if any bug has been report ) by end of year 2003. AEC has no intention to add new chip on Labtool-48 SW release , new chip will only add to LabTool-48UXP software.
 
Q15.
Is the LabTool-48 still available after introducing the LabTool-48UXP?
A15.
No, AEC will discountinue the LabTool-48 after start delivery of the LabTool-48UXP, back order of LabTool-48 will automatically convert to LabTool-48UXP without extra charge, new order only accept LabTool-48UXP with new price.
 
Q16.
Is any physical difference between LabTool-48 and UXP?
A16.
LabTool-48UXP has the same dimension, outlook and weight as LabTool-48. The only difference is the mental case with new product number, ROM emulation port has been removed (customer who still need PCT-318 ROM emulation should keep the LabTool-48), add USB interface.
 
Q17.
What is the first software revision of LabTool-48UXP?
A17.
The initial release of LabTool-48UXP software is version 6.0.